Politique d’expédition

Thank you for shopping with us! This Shipping Policy applies to all orders placed on our website.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is received.
Orders are not shipped or delivered on weekends or public holidays.
You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Estimates

European Union (EU): Shipping is free for all orders.
Outside the EU: Shipping costs vary depending on the destination and will be calculated at checkout.
We ship from France using trusted carriers such as La Poste, Colissimo, and Mondial Relay.
Estimated delivery times:
- France & EU countries: 2–5 business days
- Outside the EU: 7–20 business days

Please note: Delivery times are estimates and may be affected by factors beyond our control (e.g., customs delays, carrier disruptions).

3. Customs, Duties & Taxes

For orders shipped outside the European Union, customers are responsible for any customs fees, import duties, or taxes that may apply.
We are not responsible for delays caused by customs.

4. Packaging

We take great care in packaging our robes and towels to ensure they arrive in perfect condition. Orders are shipped in eco-friendly or recyclable packaging where possible.

5. Missing, Damaged, or Lost Packages

If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging.
If your order is lost in transit, we will work with the carrier to resolve the issue.